Hi Rebecca,
We’re reaching out about a recent review you submitted about your GLDN Shimmer Chain. We really appreciate your feedback and want to ensure you have a piece you love! We understand that having something pull on your hair when wearing it all day can be annoying.
We have a Happiness Guarantee which includes free exchange for store credit within 6 months after you receive your order. If this piece isn't perfect for you, you can send it back and receive store credit towards something new!
If you're interested in trying another chain, please use this link to Start Your Return and print a free return shipping label. You will receive an email containing your Store Credit Gift Card for the value of the original piece once your return is scanned by the Post Office on its way back to our studio!
We hope this information has been helpful. Our Care Team is also available if you have additional questions or need assistance!
Best,
Marie
GLDN Care Team