GLDN Returns, Exchanges & Repairs
Returns
Didn't absolutely love your jewelry? Send it back to us for a refund within 30 days of delivery.
Exclusions: Personalized pieces and pieces marked "final sale" are ineligible for returns for refund.
Cost (U.S. only): Free when purchasing returns & package protection at checkout OR an $8 shipping and handling fee without purchasing protection.
Processing Time: 1-2 weeks after we receive your return.
International Returns: Please use this link
Exchanges & Store Credit
Need a different size or want a totally different item? Exchange it within 90 days of delivery for a new item OR store credit (digital gift card) to use whenever!
Exclusions: Pieces marked "Final Sale" are ineligible for exchanges.
Cost (U.S. only): Free when purchasing returns & package protection at checkout OR an $8 shipping and handling fee without purchasing protection.
Processing Time: As soon as we receive your return.
International Exchanges: Please use this link
Repairs
Is your order damaged, broken or incorrect? We'll happily repair your pieces or update any personalization that wasn't quite right.
Cost
Free with prepaid shipping label (free for U.S. domestic orders only. pricing varies if requested after time limit.)
Time limit
6 months for most items or 3 years for solid gold
Processing Time Estimate
1-2 weeks plus shipping time